Terms of Service

Ratiba is a software platform that helps tour operators build itineraries, calculate pricing, and send client-facing proposals. We may add, change, or remove features over time.

You're responsible for maintaining the security of your account credentials and for all activity that occurs under your account, including activity performed on your behalf by a connected AI assistant (see “Third-party integrations” below). Notify us promptly of any unauthorized use.

Paid plans are billed in advance on a recurring basis through our payment processor, Polar. Fees are non-refundable except where required by law. We may change our pricing with reasonable advance notice to active subscribers.

You retain ownership of the itinerary, pricing, and client data you enter into Ratiba. As between you and us, you are the data controller for information about your own clients and travelers that you input or invite through the Service, and you're responsible for having the right to share that information with us and for complying with applicable data protection law in your own client relationships. We process that data solely to provide the Service to you.

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to the Service or other accounts
• Interfere with or disrupt the integrity or performance of the Service
• Reverse-engineer or resell the Service without our written consent

Ratiba integrates with third-party services (Google, Polar, and others) and offers an optional connector that lets you operate your account from ChatGPT, Claude, or similar AI assistants via the Model Context Protocol. Actions those assistants take on your behalf are subject to the access and instructions you give them — we aren't responsible for the assistant provider's own conduct, and you use these integrations at your own discretion.

We own all rights in the Service itself, excluding data you input. You're granted a limited, non-exclusive, non-transferable license to use the Service for your business during your subscription.

The Service is provided “as is” without warranties of any kind. To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of the Service, and our total liability for any claim is limited to the amount you paid us in the twelve months preceding the claim.

You may cancel your subscription at any time. We may suspend or terminate your access if you materially breach these Terms. On termination, you may request an export of your data within a reasonable period.

We may update these Terms from time to time. We'll update the “Last updated” date above when we do, and material changes will be communicated to account holders.

These Terms are governed by the laws of Tanzania, without regard to its conflict of law principles. Any dispute arising from these Terms or the Service will be subject to the exclusive jurisdiction of the courts of Tanzania.

Questions about these Terms? Email us at sales@ratiba.io.