Ground Handler(Ground handler)
A ground handler is a local company that manages on-the-ground logistics for tours — vehicles, drivers, guides, permits, and transfers. They execute the operational side of an itinerary once it's sold.
Ground handlers focus on execution rather than sales. While tour operators build and sell the itinerary, ground handlers make sure the vehicles are in place, the guides are briefed, and the logistics run smoothly from airport pickup to final departure.
In some cases, a single company acts as both tour operator and ground handler. In others, especially with larger DMCs, the ground handling is a distinct operational function that needs its own coordination tools and schedules.
How Ratiba helps
Ratiba keeps itinerary details, timing, and supplier information in one place — so ground handling teams can see exactly what needs to happen each day without digging through emails.
Related terms
Destination Management Company
A DMC is a local company that provides ground services — logistics, accommodation, transport, and activities — to inbound tour operators and travel agents. DMCs are the on-the-ground experts who make itineraries happen.
Inbound Tour Operator
An inbound tour operator receives travelers coming into a destination country and handles all local arrangements. In East Africa, inbound operators organize safaris, transfers, accommodation, and guided experiences for international visitors.
Game Drive
A game drive is a guided wildlife-viewing excursion in a vehicle, typically in a national park or game reserve. It is the most common safari activity, usually conducted in the early morning or late afternoon when animals are most active.
Fly-in Safari
A fly-in safari uses light aircraft to transfer between camps and parks, replacing long road drives. It is common in remote areas of Tanzania, Kenya, and Botswana where road access is limited or time-consuming.
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